IT operations managers are well aware of the constant changes and potential pitfalls that exist in any business-sensitive and dynamic environment. Staff turn overs, business objectives shift, configuration changes and system load changes can impact performance. The ability to cost effectively monitor and resolve support calls within defined time frames is crucial for competitive advantage.

Nirlax has a well-defined support management process which allows effective capture, reporting, tracking and resolution of Issues. All Production support activities from Nirlax are governed by service level agreements (SLAs).

We provide 24 hours x 7 days a week support. Our support levels range from initial trouble shooting and diagnosis (SLA1) to a SLA4 level support involving the interaction and coordination with 3rd party vendors.

Our consultants use our proprietary softwares so as to compare the knowledge base against a set of problem tickets. This helps the client in increasing the capabilities of the support personnel, which in turn, leads to reduction in call escalations. 

Our team of engineers and consultants are available round the clock to solve any critical problem affecting the Production flow of documents.

We have a proven track record of offering an unsurpassed 99% uptime ratio for timely transmission and receipt of documents.